Reporting Concerns about Patient Care and Safety
The goal of St. Mary’s Good Samaritan is to provide exceptional patient care in a safe environment for all patients and to respond to any concern raised.
In order to resolve any concerns about the quality of care or safety, please call the Customer Service Hotline toll free: 1-877-241-5596, in house at extension 5555 or send us an email.
You may also mail concerns to:
St. Mary’s Good Samaritan
Attn: Systems Improvement
605 N. 12th Street
Mt. Vernon, IL 62864
Individuals may also report unresolved concerns to the following regulatory/accreditation organizations:
Illinois Department of Public Health
Division of Health Care Facilities and Programs
525 W. Jefferson St.
Springfield, IL 62761
1-800-252-4343
TTY(hearing impaired) 1-800-547-0466
Fax: 1-217-782-0382
Joint Commission
One Renaissance Blvd.
Oakbrook Terrace, IL 60181
Phone: 1-800-994-6610
email: complaint@jointcommission.org
Fax: Office of Quality Monitoring (630) 792-5636
Medicare recipients with concerns about quality of care, safety, or patient discharge may also contact:
Illinois Foundation for Quality Healthcare
Attn: Case Review
6000 Westown Parkway
West Des Moines, IA 50266
General IFQHC inquiries
Contact Name: Nancy Moersch
Phone: (630) 928-5823
Fax: (630) 571-5611
Email: NMoersch@ilqio.sdps.org
Patient Safety
Phone: (630) 571-5540
Fax: (630) 571-5611
Prevention/Beneficiary Protection
Contact Name: Debbie Slanicky
Phone: (630) 928-5860
Fax: (630) 571-5611
Email: DSlanicky@ilqio.sdps.org
Illinois Hospital Report Card Act