The goal of St. Mary’s Good Samaritan is to provide exceptional patient care in a safe environment for all patients and to respond to any concern raised.

In order to resolve any concerns about the quality of care or safety, please call the Customer Service Hotline toll free: 1-877-241-5596, in house at extension 5555 or send us an email at rachel_hall@ssmhc.com or victoria_woodrow@ssmhc.com

You may also mail concerns to:

St. Mary’s Good Samaritan
Attn: Systems Improvement
605 N. 12th Street
Mt. Vernon, IL 62864

Individuals may also report unresolved concerns to the following regulatory/accreditation organizations:

Illinois Department of Public Health

 Division of Health Care Facilities and Programs 
 525 W. Jefferson St.
Springfield, IL 62761
1-800-252-4343
TTY(hearing impaired) 1-800-547-0466
Fax: 1-217-782-0382

Joint Commission

One Renaissance Blvd.
Oakbrook Terrace, IL 60181
Phone:  1-800-994-6610
email: complaint@jointcommission.org
Fax:  Office of Quality Monitoring (630) 792-5636

Medicare recipients with concerns about quality of care, safety, or patient discharge may also contact:

Illinois Foundation for Quality Healthcare

Attn: Case Review
6000 Westown Parkway
West Des Moines, IA 50266

General IFQHC inquiries

Contact Name: Nancy Moersch
Phone: (630) 928-5823
Fax: (630) 571-5611
Email:   NMoersch@ilqio.sdps.org

Patient Safety

Phone: (630) 571-5540
Fax: (630) 571-5611

Prevention/Beneficiary Protection

Contact Name: Debbie Slanicky
Phone: (630) 928-5860
Fax: (630) 571-5611
Email: DSlanicky@ilqio.sdps.org